Professional Certification

 

Training and Workshops for Hospitality Professionals Preparing for AHLEI Certification Examinations

 

Research

 

A Research-Based Approach to Enhance your Business Growth and Development Strategy

 

Tourism and Hospitality Consultancy

 

Helping You Make Smarter Management Decisions to Advance Your Competiveness

 

About Us

URPEAK is the industry training partner of the American Hotel and Lodging Educational Institution (AHLEI) for Switzerland.  In collaboration with the Swiss Hotel Association and AHLEI, the company offers professional education and training covering most of the functions within a hotel from Front Office to Strategic Management.  The intensive workshops in preparation for AHLEI certification exams are specifically designed to accommodate the needs of hospitality professionals by reducing the time and cost of learning while maintaining the quality of a hospitality management school.  This allows participants to learn in depth about their profession through an interactive but highly structured approach and validate their knowledge through globally recognized professional certification.

For training and consulting projects, URPEAK experts leverage the knowledge and research drawn from their experience in the industry and academia, providing the most informed and effective solutions to clients.

Our Services

{

With passion and integrity, URPEAK brings together academic excellence and leading edge industry experience to provide our customers, both individuals and businesses, with tailored advisory services that enhance their potential for success in achieving their growth and development goals.

Dr. Olga Novitskaya

Our Team

Each of us is an absolute expert in at least one area of business management, while we all have strong academic backgrounds with teaching experience at higher education levels. Together, with our combined expertise and common values, we assist individuals and businesses achieve their goals.

Dr. Olga Novitskaya

Founder, CEO

SME in Talent Management

Olga taught Strategic Human Resource Management in Hospitality Business Schools in Switzerland and has over 15 years of experience in educational management and administration, program development, teaching, and research. She holds an MBA from Glion IHE, Switzerland and a Doctoral Degree from Fribourg University in Switzerland. Olga’s research is focused on International Human Resource Management and the transfer of HRM practices to emerging markets. She has also consulted for hotels on marketing and business development issues.Since 2018 Dr. Novitskaya is an Affiliate Member of World Tourism Organization.

SME in Revenue Management

As a former VP of Revenue Management, working for Lufthansa, Accenture, Kuoni and gta, Peter has successfully introduced off-the-shelf and customized software (e.g. price competitor monitoring software QL2 and Fornova, JDA TRO Revenue Management), and taken organizations and teams from acquiring the right talent, to tool and process training and implementation to day-to-day pricing performance analysis and management. Peter holds a PhD and Master’s Degree in Economics from the University of Bonn in Germany.

Dr. Peter Baumgart

Dr. Peter Baumgart

SME in Revenue Management

As a former VP of Revenue Management, working for Lufthansa, Accenture, Kuoni and gta, Peter has successfully introduced off-the-shelf and customized software (e.g. price competitor monitoring software QL2 and Fornova, JDA TRO Revenue Management), and taken organizations and teams from acquiring the right talent, to tool and process training and implementation to day-to-day pricing performance analysis and management. Peter holds a PhD and Master’s Degree in Economics from the University of Bonn in Germany.

Jean-Jacques Yonnet

SME in Hospitality Management

Jean-Jacques previously worked as a “Golden Key” Concierge and Head Concierge for more than twenty years with hotel chains such as Ritz-Carlton, Four Seasons, and the Savoy Group of Hotels. While holding responsibilities for Front Office, Guest Services, Gift Shop and Kids Club, Jean-Jacques also supervised Leading Quality Assurance (LQA) compliance within a Resort member of the Leading Hotels of the World. Among his career highlights was being President of  “Les Clefs d’Or” French Riviera & Monaco from 2010 to 2013.

In addition to full and varied experience in welcoming international clientele with high expectations, handling guests complaints, and managing teams and talents, Jean-Jacques holds a Professional Training Practice Certificate (Formateur Professionnel d’Adultes – FPA).  He is also a certified Corporate Coach.

Contact Us

To learn more about how URPEAK can enhance your potential for achieving your goals, contact us today at info@urpeak.com

URPEAK Sarl

Av. Gratta-Paille, 2 | 1018 Lausanne | Switzerland

+41791511818