Certified Guest Service Professional

The Certified Guest Service Professional (CGSP®)designation provides recognition for those individuals that know how to achieve and express exceptional service by engaging with their guests and creating memorable experiences.  The Guest Service Professional programs include complimentaryaccess to the TripAdvisor®Reputation Management for Front-Line Staff online course.   Workshop followed by Exam As the official partner of the American Hotel and Lodging Educational Institution (AHLEI) for Switzerland, we provide workshops led by an AHLEI certified instructor to familiarize candidates with topics and materials in preparation for an exam. Upon enrollment into the CGSP®program, each candidate receives a package containing the Resource Materials in English covering the main Guest Service Competencies. For the workshops, you can choose between our venues or the training on site at your location with attractive B2B pricing. All CGSP workshops consist of 8 hours of instruction in English. At the end of each workshop, the instructor will proctor a paper-based exam available in three languages (English, German and French). The CGSP®exam consists of 30 multiple-choice questions that must be answered within a one-hour time period, and candidates must achieve a minimum score of 70% to earn the CGSP®designation.  Upon successful completion of the Exam the candidate receives Certificates from both AHLEI and the Swiss Hotel Association « hotelleriesuisse », and the CGSP®Lapel Pin.  

Fee includes:
  • 1-day workshop (or 8 hours of instruction) in EN/FR
  • Study Materials in EN
  • AHLEI Exam (EN/FR/DE)
  • AHLEI and Swiss Hotel Association « hotelleriesuisse» Certificates,
  • CGSP®Lapel Pin.


  • upon request


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Av. Gratta-Paille, 2 | 1018 Lausanne | Switzerland