Certified Guest Service Professional

The Certified Guest Service Professional (CGSP®)designation provides recognition for those individuals that know how to achieve and express exceptional service by engaging with their guests and creating memorable experiences.  The Guest Service Professional programs include complimentaryaccess to the TripAdvisor®Reputation Management for Front-Line Staff online course.  

Upon enrollment into the CGSP®program, each candidate receives a package containing the Resource Materials in English covering the main Guest Service Competencies. The CGSP®exam consists of 30 multiple-choice questions that must be answered within a one-hour time period, and candidates must achieve a minimum score of 70% to earn the CGSP®designation.  Upon successful completion of the Exam the candidate receives Certificate from AHLEI and the CGSP®Lapel Pin.  

Fee includes:
  • Study Materials in EN
  • AHLEI Exam
  • AHLEI Certificate
  • CGSP®Lapel Pin


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Av. Gratta-Paille, 2 | 1018 Lausanne | Switzerland