Certified Hospitality Sales Professional

The Certified Hospitality Sales Professional (CHSP^®) certification is available to all areas of hospitality sales to include the selling of rooms, conventions/conferences, and banquets/catering.  Sales professionals must possess effective marketing and revenue management skills, and strive to maintain and improve sound business practices and judgement.  Achieving the CHSP^®certification confirms that you have a place among the best in your profession, are abreast of current trends and latest hospitality protocols; and serves as leverage in current and future career opportunities.  

Upon enrollment into the CHSP^®program, each candidate receives a package containing the Study Materials in English. The candidate can choose to take the exam immediately, or within 12 months after enrolment.  The CHSP^®exam consists of 100 multiple-choice questions that must be answered within a two hour time period.  All test questions are designed to test the candidate’s mastery of various competencies derived from six key areas of knowledge in combination with on-the-job hospitality work experience.  The key areas of testing are:

• The Marketing Plan
• Business and Leisure Travelers
• Travel Agents and Meeting Planners
• The Sales Office and Reservations
• Revenue Management
• Personal and Telephone Sales

  Candidates must achieve a minimum score of 70% to earn the CHSP^®designation.  Candidates who do not achieve a 70% score may retake the exam up to two additional times at a cost of $50 per attempt. Upon successful completion of the Exam the candidate receives Certificate from AHLEI , and the CHSP^®Lapel Pin.   Prerequisites Because individual backgrounds vary widely in the hospitality industry, applicants may pursue the CHSP^®designation if currently employed in these qualifying positions:

• Fifty percent or more of the duties and responsibilities involve sales of sleeping rooms and/or meeting space to groups or individuals. All areas of hospitality sales are included: room, convention/conference, banquet/catering, group, etc.

Candidate Time in Position: 6-months, OR

• One current AHLEI supervisor, management, department head, or executive certification eliminates time requirement
• Degree from an accredited academic institution eliminates time requirement

  How to Apply For the Online Application, have the following documents available to upload:

• The Certified Hospitality Sales Professional (CHSP^®) application form available on our website. It should be signed by you and your immediate supervisor.
• Current Resume
• Job Description
• Copy of diploma or transcripts (if applicable)