Certified Hospitality Sales Professional

The Certified Hospitality Sales Professional (CHSP®) certification is available to all areas of hospitality sales to include the selling of rooms, conventions/conferences, and banquets/catering.  Sales professionals must possess effective marketing and revenue management skills, and strive to maintain and improve sound business practices and judgement.  Achieving the CHSP®certification confirms that you have a place among the best in your profession, are abreast of current trends and latest hospitality protocols; and serves as leverage in current and future career opportunities.  

Upon enrollment into the CHSP®program, each candidate receives a package containing the Study Materials in English. The candidate can choose to take the exam immediately, or within 12 months after enrolment.  The CHSP®exam consists of 100 multiple-choice questions that must be answered within a two hour time period.  All test questions are designed to test the candidate’s mastery of various competencies derived from six key areas of knowledge in combination with on-the-job hospitality work experience.  The key areas of testing are:

  • The Marketing Plan
  • Business and Leisure Travelers
  • Travel Agents and Meeting Planners
  • The Sales Office and Reservations
  • Revenue Management
  • Personal and Telephone Sales

  Candidates must achieve a minimum score of 70% to earn the CHSP®designation.  Candidates who do not achieve a 70% score may retake the exam up to two additional times at a cost of $50 per attempt. Upon successful completion of the Exam the candidate receives Certificate from AHLEI , and the CHSP®Lapel Pin.   Prerequisites Because individual backgrounds vary widely in the hospitality industry, applicants may pursue the CHSP®designation if currently employed in these qualifying positions:

  • Fifty percent or more of the duties and responsibilities involve sales of sleeping rooms and/or meeting space to groups or individuals. All areas of hospitality sales are included: room, convention/conference, banquet/catering, group, etc.

Candidate Time in Position: 6-months, OR

  • One current AHLEI supervisor, management, department head, or executive certification eliminates time requirement
  • Degree from an accredited academic institution eliminates time requirement

  How to Apply For the Online Application, have the following documents available to upload:

  • The Certified Hospitality Sales Professional (CHSP®) application form available on our website. It should be signed by you and your immediate supervisor.
  • Current Resume
  • Job Description
  • Copy of diploma or transcripts (if applicable)
  • Download Application Form
  • Maximum File Size is 3MB.
  • Maximum File Size is 3MB.
  • Maximum File Size is 3MB.
  • Maximum File Size is 3MB.
Fee includes:
  • Study Materials,
  • AHLEI Exam,
  • AHLEI Certificate upon successful completion of the Exam
  • CHSP®Lapel Pin upon successful completion of the Exam

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